Refund policy

RETURN AND REFUND POLICY

Last updated August 26, 2026

At Sense Sport, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines our protocols and procedures regarding refunds, ensuring a transparent and fair process for all our clients.

Please note that this policy applies to all purchases made through our website, https://sense-sport.com. We encourage our customers to read this policy thoroughly to understand their rights and our obligations. This will help facilitate a smooth and straightforward refund process, should the need arise.

We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at info@sense-sport.com for assistance.


RETURNS

All returns must be postmarked within fourteen (14) days of delivery.

Please note: All items must be in new and unused condition, with all original tags, labels, and original packaging.


What if my product is damaged/wrong?

Our team does proper quality checks on every order that ships. If you have still received a damaged or wrong product, drop us an email at: info@sense-sport.com. You will be informed about the next steps accordingly. 

If the product is confirmed to be defective, damaged, or incorrectly supplied, Sense Sport will cover or reimburse the reasonable return shipping costs.


Note: Please pack the product in the same condition as you have received it.


What are the cases in which I can return an item?

You can return an item for the following reasons:

  • Received a damaged product.

  • The product is of proper quality but does not suit you, including due to size, fit, style, or personal preference, provided that the item is unused, unworn, unwashed, undamaged, and returned with all original tags, labels, and packaging.

  • Received the wrong/mislabeled product.


Which items cannot be returned/replaced?

In our commitment to customer satisfaction, we also need to set clear guidelines on when a refund or return may not be possible. The following are circumstances under which we cannot accept returns or issue refunds:

  • Late Request: Requests initiated more than 14 days after delivery cannot be accommodated.
  • Incorrect Shipping Address: The customer is responsible for providing an accurate shipping address at checkout. Additional shipping costs resulting from an incorrect address may be charged to the customer.
  • Original Packaging: Returns must include all original packaging, price tags, labels, and accessories. Items returned without these, or with damaged packaging, will not be accepted.
  • Altered Serial Number: Products with defaced or altered serial numbers are not eligible for return or refund.
  • Intentional Damage: Products that have been intentionally damaged, or otherwise destroyed, are not eligible for return.
  • Free or Complimentary Products: Return or replacement requests for items that were free or complimentary are not accepted.

How long will it take for the return process to complete?

We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 7 to 14 working days after a thorough inspection of your return. If your return is approved, the refund will be credited to your original payment method.


RETURN PROCESS

To return an item, please email customer service at info@sense-sport.com with your concern and the order number to obtain the return approval, place the item securely in its original packaging, and mail your return to the address provided by us in the following format:

Return address:

INVESTTRANS s.r.o. / Sense Sport

Konventná 6

811 03 Bratislava

Slovakia


Please note:

  • Responsibility for Shipping Charges: For returns of goods of proper quality, the customer is responsible for the return shipping costs. If the product is confirmed to be defective, damaged, or incorrectly supplied, Sense Sport will cover or reimburse the reasonable return shipping costs. We strongly advise using a trackable shipping method when returning your product.
  • Requirement for Return Confirmation: Please do not mail your return package without receiving confirmation from us. Returning an item without prior confirmation may result in the rejection of your return request. In such cases, no refund or replacement will be provided.


DISCLAIMER: RETURNED ITEMS WILL BE INSPECTED TO VERIFY THEIR CONDITION AND ELIGIBILITY UNDER THIS POLICY. A RETURN MAY BE REFUSED IF THE ITEM HAS BEEN USED, ALTERED, DAMAGED AFTER DELIVERY, OR OTHERWISE DOES NOT MEET THE RETURN CONDITIONS STATED ABOVE. NOTHING IN THIS POLICY LIMITS ANY RIGHTS AVAILABLE TO CONSUMERS UNDER APPLICABLE LAW.

 

EXCHANGES

At Sense Sport, we are committed to ensuring your satisfaction with our products. Please read the following terms regarding our exchange policy:

Eligibility for Exchange:

  • Product Condition: To be eligible for an exchange, the item must be unused, in the same condition that you received it, and in its original packaging with all tags, labels, and accessories intact.

Exchange Process:

  • Initiating an Exchange: To initiate an exchange, please contact our customer support team within 14 days of receiving your order. Provide your order number, the item(s) you wish to exchange, and the reason for the request.
  • Approval and Instructions: Once your exchange request is approved, we will provide you with detailed instructions.
  • Return Shipping Charges: For exchanges requested due to size, fit, style, or personal preference, the customer is responsible for return shipping costs. If the exchange is required because the product is defective, damaged, or incorrectly supplied, Sense Sport will cover or reimburse the reasonable return shipping costs.

Processing the Exchange:

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets the exchange eligibility criteria. If the item does not meet these criteria, we will notify you that the exchange has been denied.
  • New Item: If the exchange is approved, we will process your exchange and send out the new item to you. Depending on your location, the time it may take for your exchanged product to reach you may vary.

Exchanges for Different Products:

  • Price Difference: If you wish to exchange an item for a different product with a different price, you will need to pay the difference if the new item is more expensive, or we will refund the difference if the new item is less expensive.
  • Order Timing: The new order, after applying any price differences, will be subject to the same processing and shipping times as a new purchase.

CANCELLATIONS

Immediate Order Processing and Cancellation Limitations

At Sense Sport, we strive to process orders as quickly as possible. If you need to cancel an order, please contact us at info@sense-sport.com as soon as possible. If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with our Return and Refund Policy and applicable consumer law.

Cancellation from our end

We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:

  • Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you've placed an order. If this happens, we'll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
  • Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.
  • Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we'll cancel the order to protect both you and our platform.


Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.

CHANGES TO THIS POLICY

Sense Sport reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.


QUESTIONS

If you have any questions concerning our return and refund policy, please contact us at:

info@sense-sport.com.